eGovernment and the digitalisation of the Public Sector is driven by the need to improve citizen satisfaction as well as deliver cost savings and improved efficiencies across the board. From deploying SharePoint as a platform for self-service solutions, to gathering and tracking case-worker activities in a single platform the eGovernment sector requires solutions that can handle vast amounts of data, structured and managed taxonomies, work processes and citizen-centric case-handling, while delivering the ability to navigate and explore huge sets of data.
Citizen Services, Records Management & Compliance
Using SharePoint to deliver a powerful self-service experience for citizens is dependent on being able to manage and track all of the tasks, processes and information related to a citizen from across the entire spread of possible content types. Work-flows, documents, specific information pages and even data from external systems must be grouped and available to case-workers quickly and intuitively.
National and Local Authorities often are required to use formalised taxonomies to structure and categorise their content and data. Applying these taxonomies, managing them over the information life-span of any given piece of content, and deploying them to aid content navigation is a key requirement that rewards mature organisations with the technologies to leverage them.
The need to comply with information management as well as freedom of information or disclosure directives adds an additional burden, when combined with the need to demonstrate at any point that due-diligence has been applied to every step of every process. From effectively redacting personally Identifying and privileged Information to maintain an overview of released, redacted or produced data, the challenges for the unprepared organisation are massive.
Ontolica enables compliance management solutions for the eGovernment sector delivers the capabilities needed to manage and structure massively disparate content types across SharePoint, intuitively apply and navigate by formalised taxonomies and painless review and maintain documents as they evolve and change.